Privacy policy.

1. Who this covers

Car Professional Detailing ("we," "us," "our") is an auto detailing and ceramic coating shop serving Ewa Beach, Kapolei, Waipahu, Mililani, Pearl City, and Honolulu. This policy applies to carprofessionaldetailing.com, our online booking pages, our email and text communications, and information we collect in person at the shop.

By using our website or booking a service, you agree to the practices described here. If you don't agree, please don't use the site or submit information to us.

2. What we collect

Information you give us

  • Contact details — name, phone number, email address, and mailing or billing address.

  • Vehicle information — year, make, model, color, condition notes, and in some cases license plate or VIN for service records.

  • Appointment details — services requested, add-ons, drop-off and pickup times, and any notes you include with your booking.

  • Service history — past work performed, coating warranty registration, and maintenance recommendations.

  • Messages — anything you send us by contact form, email, text, phone, or social media.

  • Reviews and testimonials — if you choose to submit one.

Information collected automatically

  • IP address, approximate location (city/region), browser type, device type, and operating system.

  • Pages viewed, links clicked, time on page, and the site or ad that referred you.

  • Cookie and pixel identifiers set by us or our analytics and advertising partners.

Information from others

Our booking and payment providers pass us confirmation of your appointment and transaction. Advertising platforms may tell us in aggregate that an ad led to a booking. We may also receive information you post publicly, such as a review on Google.

3. How we use it

  • Providing service — scheduling your appointment, quoting work, performing detailing or coating, and keeping your service records.

  • Communication — booking confirmations, reminders, follow-ups, warranty notices, and answering your questions.

  • Payment — processing deposits and invoices through our payment processor.

  • Marketing — sending promotions and detailing tips to people who opted in, and showing relevant ads.

  • Improvement — understanding which pages, services, and ads work so we can improve the site and our offerings.

  • Security and legal — preventing fraud, resolving disputes, and meeting our legal and tax obligations.

4. Text messages

If you give us your mobile number, we may text you about your appointment — confirmations, reminders, when your vehicle is ready, and follow-up questions. Message frequency varies. Message and data rates may apply.

We do not share your mobile number or SMS consent with third parties or affiliates for their own marketing purposes. Your consent to receive texts from us is used only to send you messages from Car Professional Detailing.

Reply STOP to any message to opt out of texts, or HELP for assistance. Opting out of marketing texts may still leave essential service messages about a booked appointment. Carriers are not liable for delayed or undelivered messages.

5. Email marketing

We send promotional email only to people who asked for it or who became customers and didn't opt out. Every marketing email includes an unsubscribe link, and we honor unsubscribes promptly. Transactional email about a booking you made — confirmations, reminders, receipts — will continue regardless, because you need it.

6. Payments

Card payments are processed by our third-party payment processor. We never see or store your full card number, CVV, or bank account details. What we retain is limited to what appears on our records: transaction amount, date, the last four digits of the card, and the service purchased. Your payment processor handles your card data under its own privacy policy and PCI-DSS obligations.

7. Cookies and advertising

Our site uses cookies and similar technologies for three things:

  • Essential — making the booking flow and forms work.

  • Analytics — measuring traffic and page performance so we can improve the site.

  • Advertising — measuring whether our ads lead to bookings, and showing our ads to people who visited the site (remarketing).

We use Google Analytics and Google Ads conversion tracking, and we may use advertising pixels from Meta (Facebook and Instagram) or similar platforms. These partners set their own cookies and process data under their own policies.

Opting out

Do Not Track

Browsers send Do Not Track signals inconsistently and there's no agreed standard for responding to them, so our site does not currently respond to DNT. We do honor recognized opt-out preference signals where required by law.

8. Vehicle photos‍ ‍

We photograph vehicles before and after service for quality control, warranty documentation, and dispute resolution. We may also use before-and-after photos in our marketing — on our website, Google Business Profile, Instagram, TikTok, Facebook, and YouTube.

Marketing photos focus on the vehicle, not on you. We don't publish your name or address with a photo unless you've given us permission. Tell us at drop-off if you'd rather we not use your vehicle in marketing — no explanation needed, and it won't affect your service or pricing.

9. Who we share with

We share personal information only with parties that help us run the business, and only as needed:

  • Scheduling and website providers — to run our booking system and host our site.

  • Payment processor — to accept payment.

  • Email and text messaging providers — to deliver our communications.

  • Analytics and advertising platforms — as described in the cookies section.

  • Product manufacturers — if a ceramic coating warranty must be registered in your name.

  • Professional advisors — accountants, insurers, or attorneys, when necessary.

We may also disclose information when required by law, subpoena, or court order; to protect our rights, property, or safety, or that of our customers; or in connection with a sale or transfer of the business, in which case this policy follows the information.

10. We don't sell your data

We do not sell your personal information, and we do not share it for cross-context behavioral advertising by other companies. We do not rent or trade our customer list. Note that use of advertising cookies on our site may be treated as "sharing" under some state privacy laws — you can opt out using the links in the cookies section or by contacting us.

11. How long we keep it

We keep customer and service records for as long as needed to service the relationship, honor coating warranties, and meet tax and legal recordkeeping requirements — generally at least seven years for transaction records. Marketing contacts are kept until you unsubscribe. Analytics data is retained per our providers' default retention settings. You can ask us to delete your information at any time, subject to records we're required to keep.

12. Security

We use reasonable administrative and technical safeguards to protect your information: encrypted connections on our website, reputable vendors for booking and payment, access limited to people who need it, and no storage of full payment card data. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

If a breach of unencrypted personal information occurs, we will notify affected individuals as required by Hawaii law (HRS Chapter 487N) and any other applicable law.

13. Your choices and rights

Whatever state you live in, you can ask us to:

  • Access — tell you what personal information we hold about you.

  • Correct — fix anything inaccurate.

  • Delete — remove your information, except records we must keep by law.

  • Opt out — stop marketing email (unsubscribe link), stop texts (reply STOP), or limit ad tracking (cookie settings).

  • Withdraw photo permission — ask us to remove your vehicle from our marketing.

Email us at [email protected] with your request. We'll respond within 45 days and may need to verify your identity first. We won't discriminate against you for exercising any of these rights.

14. California residents

If you're a California resident, the CCPA/CPRA gives you the rights to know, delete, correct, opt out of sale or sharing, and limit use of sensitive personal information. As stated above, we do not sell personal information. The categories we collect are identifiers, commercial information, internet activity, and approximate geolocation — collected for the business purposes described in this policy, from you and from our service providers. Submit a request to [email protected]. An authorized agent may submit on your behalf with written proof of authorization. Residents of other states with similar laws may exercise comparable rights the same way.

15. Children

Our services are for adults. We don't knowingly collect personal information from anyone under 16. If you believe a child has given us information, email [email protected] and we'll delete it.

16. Third-party links

Our site links to other sites — booking platforms, review sites, social media, and product manufacturers. We don't control those sites and aren't responsible for their privacy practices. Read their policies before sharing information with them.

17. Changes

We may update this policy as our business, tools, or the law changes. The "last updated" date at the top always reflects the current version. Material changes will be posted here before they take effect. Continuing to use the site after an update means you accept the revised policy.

18. Contact us

Questions about this policy, or want to exercise any of the rights above?

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Car Professional Detailing 91-1512 Ulaula loop, Ewa Beach, HI 96706 Phone: (808) 444-1913 Email: [email protected] Web: carprofessionaldetailing.com